It won't be free in that case, of course, but Samsung says all repairs from an authorized uBreakiFix store will be warranted for at least 90 days. Samsung claims that most repairs will be done within two hours, but for now, it seems repairs are limited to Samsung's present and previous flagship smartphones. Samsung is also holding a series of roadshows in popular malls around the country, where Malaysians cannot only experience the new phone for themselves, but also be rewarded for purchasing them at the roadshows.
The electronics maker on Wednesday announced that it is partnering with uBreakiFix, an independent repairs chain, to bring same-day, in-person fix service for more users of various Galaxy handsets in the US.
Reaching the "majority of the continental United States population", these 371 certified Samsung Care locations are spread across "all major U.S. metro areas", welcoming walk-ins, as well as appointments for blazing fast repairs.
This is great advertisement from Samsung, since flawless customer support is one of the main reasons iPhone users choose to be loyal to the Apple brand.
The owners of Galaxy would have the option of either scheduling an appointment at a uBreakiFix location, or just dropping the phone off without making any calls ahead. Apple customers can walk into any Apple store and get their smartphone fixed in no time.
Senior Vice President of Customer Care at Samsung Electronics America, Michael Lawder, said that "the goal of Samsung is to provide best customer first service experience that is innovative as our products". The company will add more 200 uBreakiFix locations by early 2019, so more customers will get benefit from the service.
Samsung announced that it will make available same-day support services to Samsung Galaxy phone owners nationwide.