'Batteries affected by this recall have the potential to overheat, posing a fire and burn hazard to customers.
With customer safety as a key priority, HP is providing a new BIOS update that will place the affected battery in "Battery Safety Mode".
The company says you can also order a free replacement battery, and HP will then send a technician to your home to install it for free. In the world of battery recalls, there is a very thin line between issue and crisis, and we count on companies to understand this delicate balance.
'This action pertains to 0.1 per cent of the HP systems sold globally over the past two years'.
A recall has been issued by HP involving a lithium-ion battery malfunction on notebook computers and workstations that were sold from December 2015 through December 2017. In each case, the batteries could have been sold as part of the notebooks, or as replacements.
HP added that many of these laptops use built-in batteries, meaning the customer can not simply remove and replace them.
HP has recalled over 50,000 notebook computers over concerns batteries in selected models can overheat and potentially catch fire.
The recall occurred after eight reports were made of battery packs overheating, melting, or charring, including three reports of property damage totaling $4,500 with one report of a minor injury of a first degree burn to the hand.
"It is extremely important to check whether your battery is affected", HP wrote on its recall page. validation "The validation generally takes less than 30 seconds", it further added.
There's also a BIOS update that puts the battery into "Battery Safe Mode" to prevent it from operating in a risky way. This mode will discharge the battery and prevent it from being recharged until the battery is replaced.
'We are taking immediate action to address this issue including a voluntary recall and replacement of the batteries.
These affects selected HP laptop models including the HP 11, Envy m6 and Pavilion x360.
"During the reboot process, an option will be presented to enable Battery Safety Mode". The batteries were shipped in notebook computers and mobile workstations sold for between $300 and $4,000.